Return & Refund Policy

Return, Replacement, Refund & Shipping Policy

Effective Date: 22/05/2025

At anaghasilks, we strive to ensure a smooth and satisfying shopping experience for all our customers. However, if you are not entirely happy with your purchase, we’re here to help. Please read our Return, Replacement, Refund, and Shipping policies carefully.

Return Policy

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • You must provide a receipt or valid proof of purchase.

Return Process

To initiate a return, please send us an email at rekhanithinshetty@gmail.com with your order details and reason for return.

Once your return request is approved, we will share instructions on how and where to send your item.

Please note:

  • Items returned without prior authorization will not be accepted.

  • The customer is responsible for the safe return shipping of the product unless the return is due to our error.

Replacement Policy

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Kindly attach clear photos or videos as proof when contacting us.

Once we receive and inspect the returned item:

  • We will confirm the eligibility for a replacement.

  • If approved, your replacement will be processed and delivered within 7–10 business days.

Please note:

  • Replacements are subject to stock availability.

  • If a replacement item is not available, we may offer a refund or an alternate item of equal value.

Refund Policy

After we receive and inspect your returned item, we will notify you via email or message regarding the status of your refund.

If your return is approved:

  • A refund will be issued to your original method of payment within 10 business days.

  • You will receive a confirmation message or email once your refund has been processed.

Please note:

  • Your bank or card provider may take additional time to reflect the refund in your account.

  • Shipping charges (if applicable) are non-refundable, unless the return is due to our mistake (e.g., a defective or incorrect item).

Shipping Policy

We aim to dispatch all orders promptly and ensure they are delivered within the estimated timeframe.

Delivery Time

  • Orders are usually delivered within 10 to 15 business days from the date of order confirmation and/or payment.

  • Delivery times may vary depending on your location, courier performance, or unforeseen delays (e.g., weather or government restrictions).

Once your order has been shipped, you will receive tracking details via email or SMS to help you monitor the delivery progress.

Shipping Responsibility

While we make every effort to ensure timely delivery, Milonow is not responsible for delays caused by courier services, natural disasters, strikes, or any force majeure events beyond our control.

Shipping Charges

  • Shipping fees (if applicable) will be calculated and displayed at checkout.

  • Free shipping may be available on select products or for orders above a certain value (as specified on our website).

Contact Us

For any questions or requests related to returns, replacements, refunds, or shipping, please contact our support team:

Milonow
📞 Phone: +91 9241268088
📧 Email: rekhanithinshetty@gmall.com
🏠 Address: Rotary Building, near Sundar Driving School, Karnad Mulky - 574154